Returns & Refunds
Returns & Refunds
Projects do not always go exactly as planned. If an item needs to be reviewed for a return or refund, CraftBolt aims to keep the process clear, practical, and easy to understand.
01
Return eligibility
Items submitted for return review should generally be in a condition that allows the request to be properly assessed. Depending on the product and circumstances, eligibility may be affected when an item has been extensively used, altered, installed, damaged after delivery, or returned without its original components or accessories.
- Keep the product, included parts, accessories, and available packaging together while the request is being reviewed.
- Avoid making additional modifications to an item after identifying a possible issue.
- Contact CraftBolt before shipping anything back so the appropriate return instructions can be provided.
02
Starting a return request
To request a return review, contact us with your order information, the item involved, and a short explanation of why you would like to return it. Photos may be useful when the request involves visible damage, missing components, or an item that appears different from what was ordered.
03
Return shipping
Return shipping instructions and any applicable shipping responsibilities will depend on the reason for the return and the outcome of the review. Please do not send an item to an address without first receiving return instructions from CraftBolt.
04
Refund review
Once an eligible returned item is received and reviewed, any approved refund will be processed through the applicable payment method where possible. The time required for a completed refund to appear may vary depending on the payment provider or financial institution involved.
05
Exchanges and replacements
When an exchange or replacement is appropriate, availability and next steps may depend on the specific item and circumstances. Contact our support team so the available resolution can be reviewed before placing another order or sending the original item back.
Tools, hardware, and workshop readiness.
CraftBolt focuses on practical equipment for repair, measuring, fastening, installation, organization, and everyday project work.
Workshop / 01
Ready for practical repair.
Hand tools, measuring equipment, and repair essentials organized around the work that needs to get done.
Workshop / 02
Organized for the next project.
A functional workshop brings tools, maintenance supplies, and project equipment together in one prepared working environment.
Workshop / 03
Equipment for hands-on work.
Cutting, fastening, measuring, and installation tools support the everyday repair and improvement work behind real projects.
Three practical steps.
Keeping the item and order information together helps our team understand the situation and provide more useful instructions.
STEP 01
Contact CraftBolt
Send us your order details, the item name, and a concise description of the return request.
Order information helps
STEP 02
Review the instructions
Our team will review the information provided and communicate the appropriate return or resolution steps for the request.
Do not ship before review
STEP 03
Complete the return
If a return is approved, follow the provided instructions and keep any relevant shipping or return information for your records.
Follow the provided route
Tell us what arrived.
If an order arrives with visible damage, missing components, or an item that does not match what you ordered, contact CraftBolt with the order details and a description of the issue. Clear photographs of the item, packaging, or affected area may help us review the situation.
Return support, clearly explained.
These answers cover the basic return process. Product-specific circumstances may require additional review.
Can I send an item back without contacting CraftBolt first?
Please contact us before sending an item back. This allows us to review the request and provide the appropriate return instructions rather than having a package arrive without the information needed to process it.
What information should I include with my request?
Include your order details, the product involved, and the reason for the request. If the issue is visible, photographs may help explain the condition of the item or packaging.
What if my item arrived damaged or incorrect?
Contact CraftBolt and describe what arrived. Include photographs when relevant and keep the item, packaging, and included components available while the situation is reviewed.
When will an approved refund appear?
After an approved refund is processed, the time required for it to appear can vary by payment provider or financial institution. CraftBolt does not control external banking or payment-processing timelines.
Can a used or installed tool be returned?
Return eligibility may depend on the product, its condition, the extent of use or installation, and the reason for the request. Contact us with the relevant details so the situation can be reviewed.
Can I request an exchange instead of a refund?
Depending on the item and circumstances, an exchange or replacement may be considered where appropriate and available. Contact our support team before arranging another purchase or return shipment.
Send us the order details.
If you are unsure whether an item is eligible for return or need help with an order issue, contact CraftBolt and provide the relevant order information. Our team can review the request and explain the available next steps.